• Appendix 1: A practical checklist for landlords
• Appendix 2: A brief introduction to law
• Appendix 3: Rent assessment commitees
• Appendix 4: Housing benefit procedures
• Appendix 5: Useful contacts for landlords

Appendix 5: Useful contacts for landlords

Many of the most useful contacts are on the internet.  If you do not have access to the internet yourself, most libraries will offer free internet access.  Alternatively the library can provide telephone contact numbers for different services within your local area.

>> Central and local government:

The department for Communities & Local Government (CLG) is responsible for policy on housing, planning, regional and local government and the fire service a range of useful information and leaflets:
www.communities.gov.uk 

Department of Work and Pensions Provides benefits and services for a wide range of people including Housing Benefit:
www.dwp.gov.uk

Direct.gov.uk - Links to government departments and local council websites:
www.direct.gov.uk

>> West of England Authorities

West of England Lettings: 0117 914 1200

>> Bath and North East Somerset Council

Main switchboard: 01225 477 000

>> Bristol City Council

Main switchboard:   0117 9222 000

>> North Somerset Council

Main switchboard:   01934 888 888

>> South Gloucestershire Council

Main switchboard:   01454 868 009

>> Tenancy Deposit Protection Schemes:

Tenancy Deposit Solutions
[Insurance based]
www.mydeposits.co.uk

Tel: 0871 703 0552

The Deposit Protection Service
[Custodial]
www.depositprotection.com

Tel: 0870 707 1707

The Tenancy Deposit Scheme
[Insurance based]
www.tds.gb.com

Tel: 0845 226 7837

>> Landlords and agents - associations:

Landlords associations provide advice and information for member landlords. Some organisations provide information accessible to non-members.

National Landlords Association:
www.landlords.org.uk
For further information or to join over the telephone (by credit or debit card) the Membership Department is on: 020 7840 8937 or email: info@landlords.org.uk

The Westcountry Landlords Association:
www.wlainfo.co.uk
For further information or to join over the telephone: 01752 242 980

The South West Landlords Association:
www.landlordssouthwest.co.uk
For further information or to join over the telephone: 01752 510 913

The Guild of Residential Landlords:
www.all4landlords.com
For further information or to join over the telephone: 0845 370 0107

National Federation of Residential Landlords (NFRL):
www.nfrl.co.uk
For further information or to join over the telephone: 01273 423 295,
Email: info@nfrl.co.uk

Residential Landlord Association (RLA)
www.rla.org.uk
For further information or to join over the telephone: 0161 962 0010

The Association of Residential Letting Agents:
www.arla.co.uk

Bristol Association of Letting and Managing Agents (BALMA):
www.balma.co.uk

For further information or to join over the telephone: 01225 320 822

Landlords UK 
Links, forums and information
www.landlords-uk.net

Landlord Law
Legal information, forms and services for Landlords and Tenants
www.landlordlaw.co.uk

Landlord Zone
Information for landlords, tenants & agents.
www.landlordzone.co.uk

Landlord Expo
website and organiser contact details:

www.landlordexpo.co.uk

Telephone: 0117 353 3865

Organised by the West of England group via Bristol City Council Landlord Liaison. Telephone 0117 353 3865 or email: private.landlords@bristol.gov.uk

Residential Landlord
Free information and advice for landlords and property investors
www.residentiallandlord.co.uk 

The court service web-site
For court forms and information leaflets

www.hmcourts-service.gov.uk

The Residential Property Tribunal
For information about the work of the Rent Assessment Committees and their jurisdiction under the Housing Act 2004
www.rpts.gov.uk

Health and Safety Executive
For information about gas safety
www.hse.gov.uk

>> Landlords and Agents - other professional bodies:

The Royal Institute of Chartered Surveyors
www.rics.org

The National Approved Letting Scheme
www.nalscheme.co.uk

The National Association of Estate Agents
www.naea.co.uk

The Association of Independent Inventory Clerks
www.aiic.uk.com

National Mediation Helpline
Information about mediation service
www.nationalmediationhelpline.com

Law Pack Publishing
Low cost forms for landlords
www.lawpack.co.uk

The Leasehold Advisory Service
For landlords of flats on long leases who may have problems with their freeholder
www.lease-advice.org

>> Other:

A useful independent website offering information on tenancy deposit schemes can be found at:
www.tenancydepositschemes.net

A useful independent website offering information on the Local Housing Allowance can be found at:
www.localhousingallowance.net

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